The City of Branson has launched a new online module for tourism tax and business licensing through Citizenserve, which is now available to the public. This update is part of the city’s ongoing efforts to modernize its regulatory services and make processes more efficient for local businesses.
With the new system, business owners can apply for or renew licenses, submit tourism taxes, pay various fees, and receive automatic notifications—all through an online portal. The change eliminates the previous manual process that involved handling paperwork and separate payment arrangements. Approximately 4,000 existing licenses have already been transferred into the new platform to maintain continuity for current users.
Business license renewal will begin on March 3. Instructions on how to access the Citizenserve portal and complete renewals online will be sent by email next week.
“This launch reflects our commitment at City Hall to improving how we serve our business community,” said Cathy Stepp, City Administrator. “By integrating licensing and tourism tax services into Citizenserve, we are strengthening consistency, improving efficiency, and providing a modern platform that supports both compliance and growth in a user-friendly manner.”
The new module builds on earlier improvements made to Citizenserve by Branson’s Planning & Development Department in collaboration with Finance, IT, and other city departments. These upgrades aim to streamline workflows and improve reliability while reducing manual tasks for staff so they can focus more on customer service.
Training materials and guidance will be provided within the platform to help users during this transition period. Businesses are encouraged to log in to Citizenserve as soon as possible to verify their accounts and start using the new features. For additional questions about the update, contact the City of Branson Planning & Development Department at 417-337-8549 or visit bransonmo.gov.
